What Is A Priority Register

The Priority Services Register

Additional Services For Individuals In Need

What is The Priority Services Annals?

The Priority Services Register (PSR) is a free service provided by free energy suppliers and Network Operators that provides additional services to individuals in demand. These additional services make sure that the service provided to them is accessible, and that the energy company knows they might demand actress aid, for example, if their electricity supply is cut off unexpectedly.

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The PSR tin besides exist used so that energy companies and network operators know who they need to contact and target if planned piece of work is to be carried out.

Ensuring Free energy Supply

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An example of this might exist if an private requires electricity to operate a stair lift or animate appliance. If planned work was expected, the supplier or Network Operator would arrange for either temporary accommodation to be provided for the elapsing of the break in electricity, or alternatively, they would arrange for an electricity generator to be placed by the property to ensure a abiding flow in electricity.

Who can be put on the Priority Services Register?

You can receive the services available if yous:

Are of pensionable age
Are disabled or chronically ill
Have a long-term medical status
Have a hearing or visual impairment or additional communication needs
Are in a vulnerable situation

Classifying A Vulnerable Situation

At that place are a wide range of circumstances that could exist deemed a vulnerable situation when determining PSR eligibility; notwithstanding, some examples include:

Customers with certain mental health weather which might impact on them agreement their neb.

Temporary circumstances where a customer needs extra support for a limited amount of time.

Customers who cannot tiptop up their pre-payment meter due to injury or chronic affliction.

People living with children under the age of 5 years.

What Difference Can The PSR Make?

The PSR tin can make a difference to individuals that might require a little farther help when accessing services. Information technology may likewise brand a difference to those who might struggle to read their meter due to health weather condition.

Some additional services offered past the PSR are:

Accessible documents
Quarterly meter reading
Countersign protection scheme (to safely identify people coming to your property)
Canonical nominee to talk over an business relationship on the individual's behalf
Meters moved to more accessible areas (if applicable)

Arrangement to brand certain information technology is prophylactic and practical to take a prepayment meter
Free annual gas safety check (if applicable)
Advance notice of power cuts or planned piece of work
Priority service in an emergency

How can someone exist put on the Priority Services Register?

Each energy supplier and Network Operator has their own PSR and the services offered by each can vary slightly. Someone tin can use to the energy supplier or Network Operator on the customer's behalf in order to put them on the PSR.

To be placed on the PSR or to place someone on the PSR, please speak to your energy company by using the contact details listed below. In some instances, there are online application forms that can be completed.

British Gas
Co-operative Energy
EDF Free energy
E.ON
Npower
OVO Energy
Scottish Power
Southern Electric

British Gas

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Telephone: 0800 072 8625 (or 0800 294 8604 for prepayment customers)
Text phone: 18001 0800 072 8626

Co-operative Energy

EDF Free energy

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Telephone: 0800 269 450
Text phone: 0800 096 2929
Costless mail service: Complimentary post link

E.ON

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Telephone: 0333 202 4760
Text phone: 0800 056 6560 (or if an individual is deafened they tin contact E.ON by emailing deaf.contact@eonenergy.com)

Npower

OVO Energy

Scottish Ability

Southern Electric

What if my energy supplier isn't shown here?

If your energy supply hasn't been listed hither, please contact your energy supplier by contacting the general contact heart number that yous will find on your energy statement and ask them to transfer y'all to the Priority Services Squad.

If you practice not know who your free energy supplier is, Ofgem has provide the post-obit information:

Who is my gas supplier?

Call the Meter Point Administration Service to get details of your gas supplier. They tin as well requite you your Meter Point Reference Number, or MPRN. Telephone: 0870 608 1524

Ofgem Website: Who is my gas or electricity supplier?

Further Offsite Resources:

Ofgem Website

The Ofgem website has some great additional information about PSR for householders.

Visit Ofgem Website

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